Home > Online Auctions > Feedback on eBay

Feedback on eBay

By: Chris Nickson - Updated: 19 Jun 2010 | comments*Discuss
 
Auction Ebay Feedback Feedback Profile

eBay is a wonderful forum but it’s important to understand that it’s basically just a host, and that the real interactions are between successful bidders and the sellers. At the conclusion of an auction, payment and shipping is arranged directly between those two.As people bought and sold regularly, eBay needed a system to show how trustworthy people were, and what they came up with was Feedback. Everyone on eBay has a Feedback Profile.

How Feedback Works

After each deal, the participants are supposed to leave feedback for each other. There are three basic categories – positive, neutral and negative – with room for a brief comment. In many ways, it’s bare bones, but give others an idea of the way the transaction went, and how reliable the buyer or seller may be. As your positive feedback increases, the symbol next you your eBay ID changes, with a red shooting star the highest, representing a score over 100,000.

You can respond to a negative comment (there’s no need to reply to a positive one, of course). Your feedback score is available for others too see, along with comments.It’s not a perfect tool, of course, but a reasonable way of showing how trustworthy you are, as well as how much business you do on eBay. You should always check a seller’s feedback, including comments, before bidding on an item, and avoid those with a large number of neutral and negative ratings. As a general rule, if there’s less than a 95% positive rating, you should avoid the seller, and be way of anyone with less than 97%.

After each transaction, whether you’re the buyer or seller, remember to leave appropriate feedback for the other party, and hope they do for you, too. You can rate on several other factors, but they’re not shown in the Feedback Profile.

The Problems With Feedback

Feedback isn’t an ideal system. People will leave negative or neutral feedback for you for minor, often utterly wrong, reasons, and you have little recourse. EBay does have policies about feedback, but negative feedback will only be removed when it’s been left in error (there are a number of other reasons, but that’s the main one to concern you). However, if you have a dispute with someone and it’s resolved, you can mutually agree to withdraw feedback. In very extreme cases you can ask eBay to investigate whether the feedback left is defamatory.There are instances of people holding feedback for ransom – a “you give me positive feedback or I’ll leave you negative feedback” situation, which puts you in a bind, especially if the transaction hasn’t been good.

But when people rely on feedback so much, that can happen. As said, it’s not a perfect tool, by any means, but the only feasible one.

You do have the choice of making your feedback public or private. However, if you choose the private option, you’re not allowed to sell on eBay.

In essence, your eBay feedback is your reputation. It’s how others see you and judge you, so the better it is, the higher the regard in which you’re held.

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
Why not be the first to leave a comment for discussion, ask for advice or share your story...

If you'd like to ask a question one of our experts (workload permitting) or a helpful reader hopefully can help you... We also love comments and interesting stories

Title:
(never shown)
Firstname:
(never shown)
Surname:
(never shown)
Email:
(never shown)
Nickname:
(shown)
Comment:
Validate:
Enter word:
Topics
Latest Comments
  • Fash
    Re: Auction House Commissions
    Hi jay Whereabouts is your auction place please
    20 November 2019
  • Pop
    Re: Consumer Law and Auction Goods
    I bought a property at Auction which was described as having a upstairs bathroom and a AST, the bathroom was down stairs and…
    19 October 2019
  • Jules
    Re: Selling Collectibles
    I have a helm of king elemoil limited edition cost £800 new very difficult to get hold of selling for £400 I have box stand and certificate…
    7 October 2019
  • Mike
    Re: Consumer Law and Auction Goods
    I have previously bought an ex-Motability car from a car auction. Another auction house now sells such vehicles (which are…
    9 September 2019
  • Daniel Rourke
    Re: Selling Collectibles
    Hi.. I have a rare book. Ita a first edition jk Rowling Harry Potter and the philosophers stone from 1997. Would it sell? And how much…
    29 August 2019
  • Who wrote this actua
    Re: Auction House Commissions
    Who wrote this actual trolley of garbage?
    19 July 2019
  • Diane
    Re: Problem With an Item Bought at Auction
    Won item from curr and dewars in Dundee, contacted them to confirm opening hours to arrange collection. Hired a van…
    13 June 2019
  • Francesca Gemeli
    Re: Selling Collectibles
    I have a full set of The Lord ofthe rings chess set 3. I have no board but i have the whole collection in mint condition. Im up for genuine…
    12 June 2019
  • Francesca Gemeli
    Re: Selling Collectibles
    I have a full set of The Lord ofthe rings chess set 3. I have no board but i have the whole collection in mint condition. Im up for genuine…
    12 June 2019
  • Topgun296945
    Re: Selling Collectibles
    I have 6 storage box’s of buffy the vampire stuff to sell books, statues, collectors cards. Badges, mouse pads , pencil case were can I sell?
    3 June 2019